💼 Our Core Commitment
SafeGuard Blacklisting is dedicated to creating a safer online environment while maintaining the highest standards of fairness and transparency. We promise to:
- Protect your community from harmful users with integrity
- Treat every report with respect and due diligence
- Maintain transparent operations that communities can trust
- Act with fairness toward both reporters and the reported
- Continuously improve our systems and processes
⚖️ Fairness & Risk Assessment Promise
We commit to fair and accurate risk assessment in all decisions:
- No Discrimination: Risk classifications based solely on evidence and violation severity, not bias
- Due Process: Every report reviewed by multiple staff members for accuracy
- Appeals Available: Users can challenge risk classifications with new evidence
- Consistent Standards: All users treated equally under our comprehensive rules
- Clear Reasoning: Risk classifications explained with full transparency and context
⚖️ Our Risk Assessment
SafeGuard Blacklisting uses a comprehensive risk classification system to protect communities:
- 🟢 Low Risk: Minor infractions with limited impact - users under monitoring
- 🟡 Moderate Risk: Notable violations with patterns - restrictions recommended
- 🟠 High Risk: Serious violations - strong protective measures advised
- 🔴 Extreme Risk: Critical violations - immediate protection recommended
🎯 Quality Standards
We maintain the highest quality in our operations:
- 99.9% uptime for database and bot services
- Average report review time of 3-7 business days
- Regular training for all staff members
- Continuous monitoring for accuracy and abuse
- Monthly audits of our blacklist database
- Quarterly community feedback reviews
🔒 Protection Promise
Your data and security matter to us:
- Bank-level encryption for all data
- No sharing of personal data with third parties
- Regular security audits and penetration testing
- Immediate response to security incidents
- Compliance with international privacy standards
- Full GDPR compliance
🤝 Community Promise
We're here to serve the community:
- Free Service: No fees, always free to use
- Accessible Support: Help available through Discord 24/7
- Community Input: We listen to feedback and suggestions
- Regular Updates: New features and improvements regularly
- Transparent Roadmap: Share plans and upcoming features
📚 Educational Commitment
We educate communities about online safety:
- Provide comprehensive guidelines and documentation
- Offer training for moderators and administrators
- Share best practices for community safety
- Create resources about identifying bad actors
- Host educational webinars and Q&A sessions
⭐ Accountability
We hold ourselves accountable:
- Publish monthly transparency reports
- Share statistics on reports and decisions
- Document false positive rates and improvements
- Accept feedback and act on it
- Maintain open communication with communities
- Regular reviews of our own processes
🚀 Innovation Promise
We're committed to continuous improvement:
- Invest in advanced detection systems
- Adapt to emerging threats and tactics
- Implement user feedback into features
- Explore partnerships that enhance safety
- Lead the industry in community protection
Verification
These promises aren't just words—they're measurable commitments. We welcome:
- Third-party audits of our practices
- Community verification of statistics
- Independent reviews of our systems
- Open communication and scrutiny
Trust is earned through action. We're committed to proving ourselves every day.